Shipping and Returns
The cost of shipping and handling is calculated at checkout. You are given the option of Standard or Express Shipping.
Express shipping is only available on domestic orders under 0.25 cubic metres and 22kg, or international orders under 105cm x 140cm and 20kg.
Once the order is shipped, you will receive parcel tracking information via text and email.
We always aim to have parcels packed and sent as fast as possible, however, this is dependent on stock availability and difficulty to package.
Once an order has been processed it will be shipped via a courier chosen by Seaview Aquarium Centre. If an order has been placed in any region that may be unserviceable by a courier, Seaview Aquarium Centre may contact the customer to arrange special delivery fees or a refund/ credit note will be issued.
Please note that shipping times are only an estimation and not a guarantee. All shipping times are also subject to the availability of items. If you place an order for an item that is not currently available, we will contact you as soon as possible to organise a substitute product or to place your item on back order if it is not an urgent matter.
For standard freight orders within Australia, after being collected by a courier, you can expect delivery within 4-8 days, varying based on the region or parcel type.
If you choose express freight for orders within Australia, once collected by a courier, you can typically expect delivery within 2-4 days.
For international orders, once they are in the hands of a courier, delivery usually takes between 5-10 days.
Products are shipped to you based on the information which you provide to us and you are responsible for the accuracy of such information. If any regulations are breached (including but not exclusively export/import regulations) due to inaccurate information provided by you then you are responsible for such breach.
Click and Collect/In-store Order Collections
Orders selected as Click and Collect at the checkout will be subject to items that are in stock. You will be contacted via email as soon as your order is ready for collection. If you would like to collect your order sooner, please contact us prior to arrival, so we can ensure that your order is ready for collection. Click and Collect orders purchased via our website will only be released if photo identification matches the same name that the order was placed under. If a friend or relative is collecting your order on your behalf - the person's full name must be stated in the notes section at the checkout and photo identification must also be shown and matched.
If goods are to be collected for a Click and Collect or In-Store order, please collect them within 30 days after you have been informed they are ready for collection.
If you do not, then unless you make arrangements with us for late collection, we will assume you have cancelled your order.
This means we may resell the goods. In the case of specially-ordered or custom-made products, you may forfeit any deposit or payment you have made.
Returns and Exchanges Policy
- Return the item/s to us within 30 days of delivery.
- Include a copy of your return authorisation email or invoice.
- The freight charge for returning your items to us is at your cost. We recommend using a service that provides tracking so you can ensure your parcel reaches us.
- Freight for the replacement product, from our warehouse, will be covered by Seaview Aquarium Centre.
- Postage costs are non-refundable.
- Exchange requests will only be met where the requested product is in stock or a suitable replacement is available.
- Returned products must be in "as new" condition, in its original undamaged packaging, and unopened if sealed by the manufacturer.
- Package your goods to ensure no damage to the product or its packaging while in transit to us.
- Once your products have been received, we will inspect them and process your return or exchange within 3 business days. Please allow up to 14 days for the processing of your refund to your bank or 5 days for the shipment of your replacement item.
- Refunds will only be issued back to the original method of payment.
- Seaview Aquarium Centre can only accept returns for products purchased directly from us.
How to Make a Return
To make a return, contact us here. In your message, please include the following:
1. Your order reference number.
2. The item being returned.
3. The reason for return.
We will then authorise the return.
Package your goods to ensure no damage to the product or its packaging while in transit to us.
Include a copy of your return authorisation email or invoice.
Items may be returned if:
- The item is broken,
- You're unhappy with the item,
- or it isn't the item you wanted.
Items may be returned for:
- Full Refund (excluding shipping costs),
- Exchange for another item of similar value,
- Exchange for another item of dissimilar value where the difference may be charged or refunded.
Change of Mind Returns
Customers can return non-defective products for a full refund or exchange, provided the item is back at Seaview Aquarium Centre within thirty (30) days of delivery. This is conditional that the product is returned in "as new" condition, in its original undamaged packaging, and unopened if sealed by the manufacturer. Shipping charges are not refundable. Refund amounts will be based on the currently listed price on our website, or the invoice (whichever is lower).
The customer is solely responsible for shipping any returned product back to Seaview Aquarium Centre in the same way it was delivered to them. Customers must ship the item back to Seaview Aquarium Centre using a reputable carrier that is capable of providing proof of delivery and insurance for the entire value of the shipment. The customer bears all costs of shipping charges and all risks of loss in transit to Seaview Aquarium Centre. The customer agrees that the returned product will be 100% complete, in a re-saleable condition, and will be complete with original packaging, manuals, etc.
Should you wish to return an item you have purchased from Seaview Aquarium Centre and the product is no longer considered "as new" (eg. packaging has been opened, seals are broken, or any other aspect that would differentiate the product from an unsold one) or is outside the change of mind period, Seaview Aquarium Centre may still be able to provide you with a refund, however, a 15% restocking fee will apply and your refund amount will be based on the lower of the current retail price or your purchase price.
Seaview Aquarium Centre reserve the right to reject the change of mind returns on products not considered as new on clearance items, special order or back-to-back items, items which may not be re-saleable due to hygiene issues, or are deemed unsaleable due to age, obsolescence, damage in transit or physical imperfections.
Special order items, Back to Back items, and items ordered specifically for you, will only be refunded after the manufacturer or distributor has approved the item for return.
All products purchased from Seaview Aquarium Centre come with a 12-month warranty against manufacturer defects starting from the receipt or invoice date, and the warranty only applies to the original purchaser. Consumables are exempt from this warranty and can be returned if a defect is found.
Seaview Aquarium Centre will uphold any extended warranties beyond 12 months if the warranty has been specified by the manufacturer.
Our warranty does not apply to any item that has been modified, abused, or misused. Products are not warranted as to compatibility in regards to use, fit, or utility.
The customer is solely responsible for shipping any returned product back to Seaview Aquarium Centre in the same way it was delivered to them. Customers must ship the item back to Seaview Aquarium Centre using a reputable carrier that is capable of providing proof of delivery and insurance for the entire value of the shipment. The customer bears all costs of shipping charges and all risks of loss in transit to Seaview Aquarium Centre.
Please include your original invoice number and contact details, a description of the problem, and any other information you think might be related.
Adequately pack the product for shipment to us. Do not ship the product back to us using only the original retail box the product came in. We will reject any package sent to us like that. Pack it well, as any damage caused to the product due to poor packaging or shipping choice is your responsibility and we will not replace or repair the product under warranty. In cases of returns for refunds/credits, you must include a copy of the original receipt or invoice.
The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called 'Consumer Guarantees'. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Consumer Guarantees have no set time limit. Depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturer's warranty has expired.
Please inspect the contents of your shipment carefully upon receipt of it. You have fourteen (14) days after confirmed delivery to report any shortages in the shipment. We will not accept any responsibility, or be required to offer any options after those fourteen days have passed.
Out of Stock Items
Our website is now stock controlled. While we do try to keep our stock numbers accurate, there may sometimes be inaccuracies. If you order an item that is out of stock, you will be notified by email that we currently do not have the item available.
If there are multiple items on the order, your order will be sent, excluding the missing item/s. The missing item/s will automatically be placed in backorder. As soon as we have the item in stock, we will send it out to you at no extra cost.
If you can't wait, have changed your mind, or are unable to supply it, we will be happy to refund the item.
Damage in Transit
Please inspect the contents of your shipment carefully upon receiving it. You have fourteen (14) days after confirmed delivery to report any items that have arrived damaged or broken in transit. We will not accept any responsibility, or offer any options after those fourteen days have passed.
If your delivered order has any damage to the packaging and you are making a claim for damage or breakage during transit you will be required to provide photos and/or videos of the damaged packaging and product to make a claim. If your package shows any signs of damage in transit please record this evidence before opening the package.
For further shipping enquires, please email or contact the store during business hours 9:30am-6:00pm ACST.
Phone: (08) 8371 0380
See our Full Terms & Conditions here