Terms & Conditions

Welcome to our website. 

Seaview Aquarium Centre provides services to you on seaviewaquariumcentre.com.au in which you are subject to the terms set forth herein. Please read these conditions carefully before using our website as they affect your rights and liabilities under the law. By using this website or making a purchase either electronically via this website, by phone, or in person with a representative of Seaview Aquarium Centre you agree to be bound by these terms and conditions.


Seaview Aquarium Centre - This is the dealer from which you are purchasing (Seaview Australia Pty Ltd Trading as Seaview Aquarium Centre ABN 87-067-853-052)

Customer - This is the person or company which is purchasing a product or service from Seaview Aquarium Centre

By purchasing from Seaview Aquarium Centre, you are acknowledging that you have read, understood, and agree to be bound by our terms and conditions as set out below.


All transactions managed through Seaview Aquarium Centre are processed in Australian dollars ($AUD). The listed price of an item on seaviewaquarium.com.au includes taxes with shipping and handling costs (standard or express shipping) to be added to the total value of the order at the checkout. 
Prices are set at the time of purchase and are subject to change without any notice. We reserve the right to not honour typographical errors on prices. 

Payment Methods

Seaview Aquarium Centre accepts Direct Deposit, Visa, MasterCard, PayPal, ZipPay, AfterPay, and American Express to pay for goods and services. All credit card orders are subject to verification and approval. Credit cards are charged when the order is placed. Orders paid for by Direct Deposit will not be processed or shipped until the funds transfer has been fully verified.

Acceptance of Orders

Seaview Aquarium Centre reserves the right to refuse or cancel an order at any time, for any reason. In addition, automated electronic order confirmation does not indicate acceptance of an order.


The cost of shipping and handling is calculated at checkout. You are given the option of Standard or Express Shipping.
Express shipping is only available on domestic orders under 0.25 cubic metres and 22kg, or international orders under 105cm x 140cm and 20kg.

Once the order is shipped, you will receive parcel tracking information via text and email.

We always aim to have parcels packed and sent as fast as possible, however, this is dependent on stock availability and difficulty to package.

Once an order has been processed it will be shipped via a courier chosen by Seaview Aquarium Centre. If an order has been placed in any region that may be unserviceable by a courier, Seaview Aquarium Centre may contact the customer to arrange special delivery fees or a refund/ credit note will be issued.

Please note that shipping times are only an estimation and not a guarantee. All shipping times are also subject to the availability of items. If you place an order for an item that is not currently available, we will contact you as soon as possible to organise a substitute product or to place your item on back order if it is not an urgent matter.

For standard freight orders within Australia, after being collected by a courier, you can expect delivery within 4-8 days, varying based on the region or parcel type.

If you choose express freight for orders within Australia, once collected by a courier, you can typically expect delivery within 2-4 days.

For international orders, once they are in the hands of a courier, delivery usually takes between 5-10 days.

Products are shipped to you based on the information which you provide to us and you are responsible for the accuracy of such information. If any regulations are breached (including but not exclusively export/import regulations) due to inaccurate information provided by you then you are responsible for such breach.

Click and Collect/In-store Order Collections

Orders selected as Click and Collect at the checkout will be subject to items that are in stock. You will be contacted via email as soon as your order is ready for collection. If you would like to collect your order sooner, please contact us prior to arrival, so we can ensure that your order is ready for collection. Click and Collect orders purchased via our website will only be released if photo identification matches the same name that the order was placed under. If a friend or relative is collecting your order on your behalf - the person's full name must be stated in the notes section at the checkout and photo identification must also be shown and matched.

If goods are to be collected for a Click and Collect or In-Store order, please collect them within thirty (30) days after you have been informed they are ready for collection.

If you do not, then unless you make arrangements with us for late collection, we will assume you have cancelled your order.
This means we may resell the goods. In the case of specially-ordered or custom-made products, you may forfeit any deposit or payment you have made.

Limitation of Liability

All products sold are to be used at your own risk. Under no circumstances is Seaview Aquarium Centre liable for the following:

  1. Third-party claims against you for damages
  2. Loss of, or damage to your hardware/equipment, fish, or animals.
  3. Economic consequential damages, or incidental damages even if we are aware of the possibility.
  4. Any consequential damages. Consequential damage is defined as any damage which is a consequence of using this product or our website.

Seaview Aquarium Centre's liability is limited to the cost of the product purchased from us. All of the products that we sell are to be used at your own risk and we are in no way liable for any loss, damage, or injuries suffered from poor use.

Once shipped, goods become the responsibility of the customer who then has consumer rights to the goods being delivered by the carrier.

Returns and Exchanges Policy

  • Return the item/s to us within thirty (30) days of delivery.
  • Include a copy of your return authorisation email or invoice.
  • The freight charge for returning your items to us is at your cost. We recommend using a service that provides tracking so you can ensure your parcel reaches us.
  • Freight for the replacement product, from our warehouse, will be covered by Seaview Aquarium Centre.
  • Postage costs are non-refundable.
  • Exchange requests will only be met where the requested product is in stock or a suitable replacement is available.
  • Returned products must be in "as new" condition, in its original undamaged packaging, and unopened if sealed by the manufacturer.
  • Package your goods to ensure no damage to the product or its packaging while in transit to us.
  • Once your products have been received, we will inspect them and process your return or exchange within three (3) business days. Please allow up to fourteen (14) days for the processing of your refund to your bank or five (5) days for the shipment of your replacement item.
  • Refunds will only be issued back to the original method of payment.
  • Seaview Aquarium Centre can only accept returns for products purchased directly from us.

Warranty Returns

All products purchased from Seaview Aquarium Centre come with a 12-month warranty against manufacturer defects starting from the receipt or invoice date, and the warranty only applies to the original purchaser. Consumables are exempt from this warranty and can be returned if a defect is found.

Seaview Aquarium Centre will uphold any extended warranties beyond 12 months if the warranty has been specified by the manufacturer.

Our warranty does not apply to any item that has been modified, abused, or misused. Products are not warranted as to compatibility in regards to use, fit, or utility.

The customer is solely responsible for shipping any returned product back to Seaview Aquarium Centre in the same way it was delivered to them. Customers must ship the item back to Seaview Aquarium Centre using a reputable carrier that is capable of providing proof of delivery and insurance for the entire value of the shipment. The customer bears all costs of shipping charges and all risks of loss in transit to Seaview Aquarium Centre.

Please include your original invoice number and contact details, a description of the problem, and any other information you think might be related.

Adequately pack the product for shipment to us. Do not ship the product back to us using only the original retail box the product came in. We will reject any package sent to us like that. Pack it well, as any damage caused to the product due to poor packaging or shipping choice is your responsibility and we will not replace or repair the product under warranty. In cases of returns for refunds/credits, you must include a copy of the original receipt or invoice.

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called 'Consumer Guarantees'. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Consumer Guarantees have no set time limit. Depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturer's warranty has expired.

Change of Mind Returns

Customers can return non-defective products for a full refund or exchange, provided the item is back at Seaview Aquarium Centre within thirty (30) days of delivery. This Change of Mind Returns policy is limited to purchases made through our online store only and does not extend to our physical store. This is because we realise that our customers are not able to inspect each online item in person like they would be able to in our physical store, and it is conditional that the product is returned in "as new" condition, in its original undamaged packaging, and unopened if sealed by the manufacturer. Shipping charges are not refundable. Refund amounts will be based on the currently listed price on our website, or the invoice (whichever is lower).

The customer is solely responsible for shipping any returned product back to Seaview Aquarium Centre in the same way it was delivered to them. Customers must ship the item back to Seaview Aquarium Centre using a reputable carrier that is capable of providing proof of delivery and insurance for the entire value of the shipment. The customer bears all costs of shipping charges and all risks of loss in transit to Seaview Aquarium Centre. The customer agrees that the returned product will be 100% complete, in a re-saleable condition, and will be complete with original packaging, manuals, etc.

Should you wish to return an item you have purchased from Seaview Aquarium Centre and the product is no longer considered "as new" (eg. packaging has been opened, seals are broken, or any other aspect that would differentiate the product from an unsold one) or is outside the change of mind period, Seaview Aquarium Centre may still be able to provide you with a refund, however, a 15% restocking fee will apply and your refund amount will be based on the lower of the current retail price or your purchase price.

Seaview Aquarium Centre reserve the right to reject the change of mind returns on products not considered as new on clearance items, special order or back-to-back items, items which may not be re-saleable due to hygiene issues, or are deemed unsaleable due to age, obsolescence, damage in transit or physical imperfections.

Special order items, Back to Back items, and items ordered specifically for you, will only be refunded after the manufacturer or distributor has approved the item for return.


Please inspect the contents of your shipment carefully upon receipt of it. You have fourteen (14) days after confirmed delivery to report any shortages in the shipment. We will not accept any responsibility, or be required to offer any options after those fourteen days have passed.

Damage in Transit

Please inspect the contents of your shipment carefully upon receiving it. You have fourteen (14) days after confirmed delivery to report any items that have arrived damaged or broken in transit. We will not accept any responsibility, or offer any options after those fourteen days have passed.

If your delivered order has any damage to the packaging and you are making a claim for damage or breakage during transit you will be required to provide photos and/or videos of the damaged packaging and product to make a claim. If your package shows any signs of damage in transit please record this evidence before opening the package.

Price Matching

Should you find a lower price for the same product elsewhere, we’ll happily match it provided that:

  • The item must be identical and in stock at the time of the enquiry
  • Price can not be a sale or clearance item
  • Products must be from a recognised store or website and must be located and operated in Australia
  • If there is no pickup option from a recognised store or website, or if the store or website is located in a different state, then the delivery fee will be included in the price match.
  • The product must be like for like and of genuine authenticity and meet all Australian approvals
  • Products must be sourced from a genuine and approved Australian distributor (no grey imports)
  • Price matching does not extend to clearance and warehouse outlets, auction sites, fire or liquidation sales

We reserve the right to not honour price matches. 

Out-of-Stock Items

Our website in its current form is not stock controlled. If you order an item that is out of stock, you will be notified by email that we currently do not have the item available.

If there are multiple items on the order, your order will be sent, excluding the missing item/s. The missing item/s will automatically be placed in backorder. As soon as we have the item in stock, we will send it out to you at no extra cost.

If you can't wait, have changed your mind, or are unable to supply it, we will be happy to refund the item.

Intellectual property rights

You do not have permission to use Seaview Aquarium Centre's trademarks or services in connection with any product or service that is in any way likely to cause confusion or that will discredit Seaview Aquarium Centre in any way.

Privacy Policy

At Seaview Aquarium Centre we know that you care about how information about you is used and shared. That is why we treat privacy with absolute care and sensibility to ensure that your information is used only for the purpose of buying and receiving your order.

How does Seaview Aquarium Centre use your information?

We use your contact information for the following purposes only:

  •       To register you as a customer on our website.
  •       To process your orders, refunds, exchanges, credit notes & backorders.
  •       To communicate with you and to provide customer support should you need it.
  •       To let you know about products, promotions and events that you might be interested in.
  •       To record purchases that you might have made on our website for our use only (for example should something happen to your order in transit).

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

All information submitted to us is private and confidential and not shared with any third party. Unless we're presented with a court order, your information will not be released or sold to any other person.

As a valid customer, your privacy is always respected when you shop with Seaview Aquarium Centre. 


The information provided on this site should be considered general information and should not be construed or used as advice. While every effort is taken to ensure the information is as accurate as possible, we do not guarantee the information is correct, current, complete, reliable or suitable for any purpose and it must not be relied on by you as a substitute for advice from a veterinarian or pet nutritionist.

The content of this site is subject to change without notice.

Photographs, illustrations and packaging images shown on the website are a representation of the products advertised and the appearance of the actual products may vary.


In the event that a product has been listed incorrectly (e.g. price or description) due to a typographical error or other mistakes, we reserve the right to refuse or cancel any orders that may have been placed for such a listed product. If your credit card has already been charged for such a purchase, we shall issue a credit to your card for the full amount of the charge or you may choose to opt for a credit note.
This site may include inaccuracies, mistakes or typographical errors at times. We do not guarantee that the content on this website will be error-free.

Outside Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. By clicking on these links, you acknowledge that we are not responsible for the operation of or any of the content located on or through any third-party site.